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Terms of Service

Last updated: November 5, 2026

These Terms are an agreement between you and Cellco FZC (“Cellco”, “we”, “us”), 32891, Hor Al Anz, Nooraniyah Bldg, Dubai, United Arab Emirates, the operator of Helpo. We provide Helpo in the course of our business. These Terms apply to the Helpo mobile app on Google Play and the App Store. By installing or using Helpo you accept them.

1. The service

Helpo signs you in to the WiFi hotspots of internet service providers (“providers”) that work with Cellco, using a PIN your provider gives you. Helpo is free to download. Your PIN, your internet plan and its price come from your provider, not from Helpo.

2. Your PIN and your account

  • Keep your PIN and your sign-in details to yourself.
  • A PIN works on one device. Sharing a PIN with other devices is not allowed.
  • If you think someone else is using your PIN or your account, tell us at once at dev@cellco.io.

3. Acceptable use

You must not:

  • Use Helpo for anything illegal or fraudulent.
  • Interfere with the network, the hotspot or other people using them.
  • Try to get around the PIN or device limits.
  • Copy, decompile or reverse engineer the app.

4. Your provider's network

Your provider runs the hotspot and the internet connection. We do not control its coverage, speed or availability. Questions about your plan, its price or a refund go to your provider.

5. Suspension and closing your account

  • We may suspend your access if you break these Terms. Access also ends when your PIN expires under your provider's plan.
  • You can delete your Helpo account at any time; see Delete Account.

6. Disclaimer

To the extent the law allows, Helpo is provided “as is” and “as available”, without warranties of any kind.

7. Limitation of liability

To the extent the law allows, Cellco is not liable for indirect or consequential losses, or for outages of your provider's network or of other networks we do not run.

8. Consumers in the EEA and the UK

If you live in the European Economic Area or the United Kingdom, you keep every right that the consumer protection laws of your country give you and that a contract cannot exclude. Nothing in these Terms, including sections 6, 7 and 9, limits those rights.

9. Governing law

These Terms are governed by the laws of the jurisdiction where Cellco FZC is legally registered, without regard to conflict-of-law principles. If you are a consumer, this does not take away the protection of the mandatory laws of the country where you live.

10. Changes to these Terms

When we change these Terms we update the date above. Using Helpo after a change takes effect means you accept the new Terms.

11. Contact

For questions or complaints about Helpo, write to dev@cellco.io.

Cellco FZC
32891, Hor Al Anz, Nooraniyah Bldg, Dubai, United Arab Emirates
Phone: +971 55 833 2996
Email: dev@cellco.io