Delete Your Account

Last updated: April 13, 2026

You have the right to request deletion of your Helpo account and all associated personal data at any time. We offer two ways to do this.

Option 1: Delete from the App

1. Open the Helpo app and log in to your account
2. Go to Profile Settings → Security & Privacy
3. Tap Delete Account
4. Confirm the deletion by entering your reason
5. Your request will be submitted to an administrator for processing

Option 2: Request via Email

Send an email to dev@cellco.io with the subject line "Account Deletion Request" and include your username or email address. We will process your request within 7 business days.

What Gets Deleted

When your account is deleted, the following data is permanently removed:

• Your profile information (name, email, username)
• Device bindings and session history
• Push notification tokens
• Referral records and reward points
• Support chat messages and tickets
• Service application history

What May Be Retained

The following data may be retained for a limited period as required by law or for legitimate business purposes:

• Transaction records — order and payment history may be retained for up to 90 days for accounting and dispute resolution
• Security logs — login attempts and network abuse records may be retained for up to 90 days for security purposes

Contact

If you have questions about account deletion or your data, contact us at: dev@cellco.io